Engineer, Field Application Engineering
Location: Shenzhen / Chengdu
Req ID: JR-0000041978
We deliver the possibilities of data. YOU define
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Onsite CTS representative during
product qualification phase;
Provides product qualification
status update for external and/or internal customers;
Drives all customer Qualification
Identify technical issues in
system level or component level and work with the team for root cause analysis
as well as proven solution;
Write technical whitepapers and
technical issue report, explain to customer and collect the feedback;
Focal point for all Qualification
related issues or concerns at the assigned accounts, manage the overall perception
of WDC product introduction.
BSEE or Master Degree with
minimum 5 years of professional technical experience. A working knowledge of
storage industry is desirable.
Experience shall include at least
below areas like FAE/AE or experience with direct customer support in HDD/SSD
or related product.
Familiar with the
specification/protocol of SATA, SAS and PCIe/nVMe, ability to use bus analyzer
and analyze the data captured.
Master degree and with R&D background
Experience with Storage/server
industry is preferred.
experience with C language and
storage driver in Linux or VxWorks environment is preferred. File system
knowledge is preferred as well.
Good command of English, both in
verbal and writing, good communications skills internally and externally.
Strong debugging, problem solving
skills with proven experience.
In-depth knowledge or
understanding of storage product, esp., SSD and HDD.
Self-motivated, team spirit and
customer oriented mindset, ability to work independently in a team.
Understands the OEM market and
ABOUT WESTERN DIGITAL
Western Digital Corporation is the world’s largest
data storage company with a leading portfolio of HGST, SanDisk, G-Technology
and WD brands covering flash and disk-based solutions. Deployed by the largest
and most prominent organizations worldwide, Western Digital solutions are
everywhere, touching lives and enabling great value from the data they possess.