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Engineering Service Operations Director

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Location: Pennsylvania, PA, United States 
Req ID: JR-0000042454


Western Digital®


We deliver the possibilities of data.  YOU define what’s possible.




  • Develop and maintain Engineering Services wide objectives, monitoring metrics and reporting.

  • With IT Financial leaders, develop appropriate model for representing Public Cloud IaaS spending and benefit, from both financial and Western Digital product benefit.

  • Develop the process for Engineering Services to meet FY financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

  • Be a peer leader and representative in building and managing the relationships between engineering development teams and IT.

  • As needed, lead projects and programs with development teams for new IT solutions and ad-hoc requests.

  • Implement processes to make Ad-Hoc and emergency support engagements with engineering teams manageable and sustainable.

  • Develop plans and projects (both short term and long term) to decrease current IT infrastructure requirements necessary for development teams to meet product goals and schedule commitments.
  • Engage in new development programs discussions early to understand current and future requirements such that IT can develop scalable and sustainable solutions.




  • 15+ years of relevant industry experience, with at least 8 years of hands-on leadership and people management experience in IT and/or software development teams.

  • Extensive experience in IT operations, programs and project management.  Specific experience in projects and programs supporting product engineering and software/hardware development environments will be key for success.

  • Experience leading nimble and fast moving projects and programs inside large organizations, ensuring the success of the projects and programs is not stifled by organization bureaucracy.

  • Must possess strong documentation skills and can work with rapid change and at a fast pace.

  • Proven ability to build and lead high performing and geographically dispersed teams that are not in your direct management chain.

  • Excellent analytical, problem solving, and troubleshooting skills to manage complex process and technology issues.

  • BS/BA preferred or equivalent experience.




Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions.  Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess. 


Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.


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