Western Digital Careers
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Service Operations Coordinator

Location: Irvine, CA, United States 
Req ID: JR-0000042108


  • Helps planning manage inventory levels, schedules and availability of selected materials.
  • Analyzes RMA records and ensures RMAs shipped to customers in timely manner.
  • Responds to termination or cancellation of order requests from customers.
  • Interfaces with service center providers, technical support team, and account managers on a regular basis to update on materials need to ship to customers.
  • Interfaces with service sites in different regions to schedule product transfers across service centers.
  • Manages reporting: inventory, RMA turnaround times, service site efficiency.
  • Performs material transactions in SAP and Oracle applications.


  • 2+ years of previous work experience in a high mix and high volume electronics reverse logistics operation.
  • Associate's degree in business, supply chain or engineering, Bachelor's degree is highly desirable.
  • Demonstrated teamwork and team building skills.
  • Able to create and maintain enthusiasm for new and challenging goals.
  • Understanding of Kanban/Pull and other inventory control systems required
  • Knowledge of lean principles required.
  • Microsoft Excel advance skills required.
  • Previous SAP/ ORACLE experience highly desirable.
  • Good communications skills (both verbal & written).
  • Strong work ethic.