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IT Services and Support Lead

Location: Seberang Perai Selatan, Pulau Pinang (Penang), Malaysia 
Req ID: JR-0000041712


IT Services and Support Lead

Location: Seberang Perai Selatan, Penang

We deliver the possibilities of data. YOU define what’s possible.


  • Coordinate IT Service Desk support (Level 1) for site Office Automation.
  • Manage IT SLA & IT Services Incident Management.
  • Coordinate IT Security support (Level 1)
  • Site enforce for IT Security, Patch Management and Security Deployment
  • Manage site IT Infrastructure deployment of hardware and software
  • Synergy with Global IT Teams to deliver global projects at SDSM.
  • Responsible for Accounts Management (request, creation, termination, change, review).
  • Coordinate and manage business requirements into IT Solution in the area of IT Office Services.
  • Responsible to ensure site governance and audit compliance

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.