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Senior Product Applications Engineer

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Location: Milpitas, CA, United States 
Req ID: JR-0000041885


Western Digital

We deliver the possibilities of data.  YOU define what’s possible.



  • Work with current and prospective customers to ensure design-in features and product qualification meet all customers’ requirements.
  • Support recurring OEM customer calls for engineering related topics such as engineering status, schedules, qualification progress, failure analysis status, product/feature change request, and issues resolution.
  • Executes customer support processes to convert customer requirements into technical directives.
  • Provide next level technical customer support to Field Application Engineering team as deemed necessary.
  • Facilitate creation of engineering collateral materials for Marketing and customers including Firmware Release Notes, Product Change Notices, Application Notes, Performance Reports, Design Verification Test Reports, Reliability Demonstration Test Reports, White Papers, etc.
  • Work with respective core engineering disciplines to engage customers in technical design review meetings.
  • Facilitate meeting goals, participants, schedule, agenda, materials preparation, and relevant logistics.
  • Collaborate with hardware and firmware teams in conjunction with the Jira system to request and track progress on customer qualification issues.
  • Work with development teams to clearly communicate customer expectations and drive schedules by working with software, ASIC, SSD validation and hardware teams.
  • BS in Engineering degree or equivalent with 3 or more years of related experience.
    Proven ability to achieve results in a fast moving, dynamic environment;
  • must be self-motivated and self-directed, and demonstrate credibility with internal teams and customers;
  • ability to troubleshoot and analyze complex problems,
  • multi-task and meet deadlines with a high degree of responsiveness to support the team in resolving customer issues. 
  • Excellent communication (written and verbal) and interpersonal skills.

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions.  Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess. 


Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.


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