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Technician 3, Desktop Support

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Location: Biñan, Laguna, Philippines 
Req ID: JR-0000041701


DeskSide Technician

Location:  Laguna, Philippines (PHO)
Req Id: JR-0000041701

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.
This position will be part of a 24x7 support team that attends to problems encountered by end-users. The position is responsible to conduct basic diagnostics, escalate any issues that will be encountered.
o Part of 24x7 support team
o Setup and Configure new IT Hardware/Software
o Diagnose and resolve end-users software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications,  and cloud based applications.
o Escalate issues to next level of support in agreed time limits.
o Support rollout of Hardware or Software upgrades.
o Basic Windows OS (XP/Windows 8.1/10) Operation Skills
o Basic Networking LAN/Wireless Knowledge
o Knowledgeable in MS Office software, printers, and other end-user related software.
o Willing to work in Shifting Schedule
o Any vocational course related to computer.
o At least 1 year working experience with supporting end-users computing requirements.

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.