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Professional 1, Information Technology

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Location: Biñan, Laguna, Philippines 
Req ID: JR-0000041698

Description

IT Level 1 Support

Location:  Laguna, Philippines (PHO)
Req Id: JR-0000041698

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.
This position will be part of a 24x7 support team that monitors the operational status of IT systems.  The position is responsible to conduct basic diagnostics, escalate any issues that will be encountered
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Part of 24x7 support team
Monitor Dashboards of Servers and Networks.
Perform level 1 diagnosis of a system or network outage
Execute predefined tasks to fix a known problem or monitoring alert
Escalate issues to next level of support in agreed time limits
Attend to end user inquiries and issues encountered

QUALIFICATIONS
REQUIRED:
Basic Windows Server Operation Skill
Basic Networking LAN/WAN/Wireless Knowledge
Bachelor of Science in Computer Engineering or related field
At least 2 years working experience in IT supporting infrastructure
Willing to work in Shifting Schedule

ABOUT WESTERN DIGITAL
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.