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IT Analyst 2

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Location: Biñan, Laguna, Philippines 
Req ID: JR-0000039630

Description

Site IT Analyst (ERP Support Analyst)

 

Location:  Laguna, Philippines (PHO)

Req Id: JR-0000039630

 

Western Digital®

 

We deliver the possibilities of data. YOU define what’s possible.

This position will work as support for Enterprise Resource Planning (ERP) systems users across all levels of the organization. This position will require you to analyze and troubleshoot concerns and requests of users until resolution in a timely manner. Follow standard procedure to manage escalation through appropriate teams while providing accurate and prompt feedback to users.

           

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Address user tickets regarding ERP systems (SAP and Oracle).

·         Manage and work with ERP system users to determine appropriate system configuration and setup.

·         Assist in the testing of new releases or ERP systems prior to deploy in production environment.

·         Understand ERP security in order to assess appropriate system access to users

·         Understand business process and procedures in order to support user needs and new requirements.

·         Analyze and troubleshoot ERP system issues.

·         Escalate to next level of support as needed.

 

QUALIFICATIONS

REQUIRED:

·         BS Computer Science or equivalent in Finance and Business

·         Experience in multi-site manufacturing environment

·         Working experience using ERP system (Oracle or SAP)

·         Familiar with business processes associated with the use of ERP system in general

·         Good oral and written communication skills

·         Average analytical and problem solving skills

 

PREFERRED:

 

SKILLS:

 

ABOUT HGST

 

At the heart of data center storage, industry-leading HGST-branded enterprise hard drives (HDDs), solid state drives (SSDs) and personal storage solutions deliver the possibilities of data and high value from the information they possess. WD, SanDisk, HGST and G-Technology branded solutions position Western Digital Corporation as the world’s largest data storage company.