IT Analyst (ERP Support Analyst)
Location: Laguna, Philippines (PHO)
deliver the possibilities of data. YOU
define what’s possible.
position will work as support for Enterprise Resource Planning (ERP) systems
users across all levels of the organization. This position will require you to
analyze and troubleshoot concerns and requests of users until resolution in a
timely manner. Follow standard procedure to manage escalation through
appropriate teams while providing accurate and prompt feedback to users.
DUTIES AND RESPONSIBILITIES:
user tickets regarding ERP systems (SAP and Oracle).
and work with ERP system users to determine appropriate system configuration
in the testing of new releases or ERP systems prior to deploy in production
ERP security in order to assess appropriate system access to users
business process and procedures in order to support user needs and new
and troubleshoot ERP system issues.
to next level of support as needed.
Computer Science or equivalent in Finance and Business
in multi-site manufacturing environment
experience using ERP system (Oracle or SAP)
with business processes associated with the use of ERP system in general
oral and written communication skills
analytical and problem solving skills
the heart of data center storage, industry-leading HGST-branded enterprise hard
drives (HDDs), solid state drives (SSDs) and personal storage solutions deliver
the possibilities of data and high value from the information they possess. WD,
SanDisk, HGST and G-Technology branded solutions position Western Digital
Corporation as the world’s largest data storage company.