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Director, HR Operations Thailand

Location: Phra Nakhon Si Ayutthaya, 14, Thailand 
Req ID: JR-0000040365

Description

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:


The HR Operations Regional or Country Lead is accountable for delivery of HR services to all WD employees in the region or country. This will be accomplished by providing oversight to and management of HR Operations resources including tier 1 and tier 2 resources. Initially, the role will drive the inaugural implementation of the HR Operations team, including the establishment of a platform and delivery model to support and resolve employee and manager HR inquiries, and manage HR data maintenance and to provide a specialist HR services for routine HR activities. Over time, the role will drive implementation of a broadened service catalogue and meet corresponding service level agreements.

 

The role collaborates closely with HR leadership to understand business priorities in order to provide the following services:

 

HR Service & Process Delivery

  • Oversee HR Operations team responsible for wide array of HR program support and administration, including employee inquiries, employee lifecycle transaction and process support, time & absence regional data and process support, RIF processing, onboarding and off boarding operations, etc.
  • Partner with Global Service Center leader to ensure employee data transactions are completed accurately and that quality controls are in place and followed
  • Partner with COE leaders and program owners to ensure that end-to-end processes are documented for the region and that knowledge is transferred to Ops team and documented appropriately
  • Champion and lead the standardization and simplification of HR processes at a global and regional level and drive process improvement behaviours, capabilities and outcomes across the operations team
  • Provide vendor relationship management for operations vendors and outsourced operations activities
  • Balance focus and progress on improving the overall employee experience and driving operational efficiency
Service Delivery Analytics
  • Establish strategy and structure for monitoring and managing operational metrics for HR Central team
  • Participate in design and implementation of standard service management dashboards to enable monitoring of SLAs, KPIs and local operations team goals
  • Deliver presentations and standard reporting on metrics and business performance to make and implement recommendations for improvement or service delivery innovations
Service Team Management
  • Manage the staffing levels and training of the HR Call Centre Team (Tier 1) to ensure appropriate coverage of service team hours with appropriately trained team members.
HR Leadership and Stakeholder Management
  • Build strong relationships with HR Operations leaders, COEs, HRBPs and corporate partners globally to understand business requirements and to establish priorities
  • Act as a key member of the global HR Operations leadership team in developing strategies and tactics to deliver on the vision of creating a world class global HR Operations function
  • Work with Sr Director, HR Operations and HRLT to identify opportunities to leverage HR Central and Ops capabilities to further support the HR function
  • Provide coaching, development and mentoring to HR Operations team to help them achieve their goals and to promote HR Operations as a team that top talent aspires join
  • Influence key stakeholders to drive increased use of employee and manager self-service. Help establish business case and associated communication to support streamlining and standardizing HR processes, where appropriate.
  • Partner with the HR Project Office, Systems and Reporting teams, and other HR colleagues to resource project teams and perform lead role on service team work streams. Participate in HR cross-functional and technical projects as appropriate.
REQUIRED:
  • Bachelor's degree required. MBA or Master's degree or equivalent preferred.
  • 8 or more years of progressively responsible HR related experience
  • 3 or more years’ experience managing people with demonstrated results attracting and developing talent; operations or customer support managerial experience preferred
  • Deep experience with Workday and other large scale HR systems & service management tools
  • Proven ability to work successfully in a highly matrixed model - corporate, functional and geographic – where strong influencing skills are integral to success
  • Demonstrated results providing thought leadership, mentorship and leading a team to high performance
  • Strategic/critical thinker with business acumen
  • Change management experience required
  • Excellent interpersonal and communication skills required
 

ABOUT WD

Deployed by the most prominent organizations worldwide, industry-leading WD-branded hard drives (HDDs), solid state drives (SSDs) and personal storage solutions deliver the possibilities of data and high value from the information they possess. WD, SanDisk, HGST and G-Technology branded solutions position Western Digital Corporation as the world’s largest data storage company.