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Manager, Sales Operations Account Management

Location: Seberang Perai Selatan, Pulau Pinang (Penang), Malaysia 
Req ID: JR-0000038985


Manager, Account Management

Location: Seberang Perai Selatan, Penang

We deliver the possibilities of data. YOU define what’s possible.


•        Manage a team  sales ops account managers, responsible for performing day to day sales operation & account managements activities to support APAC accounts order to cash process:

•        Demand & supply management (forecasting, product mix, supply commit etc.);

•        Backlog management (Order entry, pricing, confirmation) and shipment management;

•        Responding and addressing various customer service needs (rescheduling, escalations, etc.);

•        Ensure Weekly & Monthly & Quarterly Volume Targets are met, through VMI hub pull or direct sales order models;

•        Sample managements;

•        SOX & Compliance, Revenue recognition

•        Reporting

•        Handle regular communication with senior management executives of operations & sales in HQ and APAC

•        Be on top of the corporate principles and operational policies and processes and make sure the team follows strictly

•        Be the escalation vocal point of customers/regional sales directors towards operations;

•        Drive necessary new process or process improvement across multi-functions, upon customers’ requirements;

•        Participate regular customers meetings or business reviews together with sales account managers

Qualification & Requirements

•        A proven mature and successful leader in MNC or electronic industry, good at coaching, engaging team, delegating while understanding details, with minimum 6 years management experience.

•        Open minded, excellent interpersonal and communication skillsets;

•        Solid background of operations/sales support/accounts management/supply chain; Capable of using ERP (Oracle, SAP preferable)



Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.