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Manager, Service Operations

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Location: Petaling Jaya, 10, Malaysia 
Req ID: JR-0000038421


Location: Petaling Jaya WDM P2
Req ID: JR-0000038421
We deliver the possibilities of data. YOU define what’s possible.
  • Oversee operations of multiple outsourced Service Operations providers and internal organization.
  • Resolve daily service operations related issues
  • Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
  • Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions.
  • Manages commitment methodologies and processes across product groups
  • Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
  • Administers company policies, including yearly performance review, that directly affect subordinate employees.
  • Manage claims for lost or damaged materials and help resolve suppliers parts claim.
  • Manage APAC service operations
  • Oversea logistic issues for service operations.
  • 3+ year experience in a services operations support role.
  • Experience with logistics and inventory management, including identifying and implementing best practices.
  • International shipping experience required.
  • Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Experience developing specific goals and plans to prioritize, organize, and accomplish work.
  • Experience managing and maintaining positive external business relationships.
  • Excellent communication skills.
  • Must be able to work in a fast-paced environment with dynamic priorities and demands.
  • Demonstrated ability to provide excellent customer service for both internal and external customers.
  • Highly motivated to meet personal, team, and corporate goals.
  • Experience with ERP (SAP/Oracle) systems.
  • Understanding of basic budget development and monitoring.
  • Understanding of incoterms, HTS, DG, export/import requirements

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.