Description

• Oversee operations of multiple outsourced Service Operations providers and internal organization.
• Resolve daily service operations related issues
• Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
• Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions.
• Manages commitment methodologies and processes across product groups
• Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
• Administers company policies, including yearly performance review, that directly affect subordinate employees.
• Manage claims for lost or damaged materials and help resolve suppliers parts claim.
• Ensure service level meets commitment to customer.
• Optimize location of centers to meet customer needs.
• Consolidation and merging of W/H/S locations.

• 3+ year experience in a services operations support role.
• Experience with logistics and inventory management, including identifying and implementing best practices.
• International shipping experience required.

• Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Experience developing specific goals and plans to prioritize, organize, and accomplish work.
• Experience managing and maintaining positive external business relationships.
   

• Excellent communication skills.
• Must be able to work in a fast-paced environment with dynamic priorities and demands.
• Demonstrated ability to provide excellent customer service for both internal and external customers.
• Highly motivated to meet personal, team, and corporate goals.
• Experience with ERP (SAP/Oracle) systems.
• Understanding of basic budget development and monitoring.
• Understanding of incoterms, HTS, DG, export/import requirements