Description
Location: Petaling Jaya WDM P2
Req ID: JR-0000038420
We deliver the possibilities of data. YOU define what’s possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Oversee operations of multiple outsourced Service Operations providers and internal organization.
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Resolve daily service operations related issues
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Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
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Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions.
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Manages commitment methodologies and processes across product groups
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Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
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Administers company policies, including yearly performance review, that directly affect subordinate employees.
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Manage claims for lost or damaged materials and help resolve suppliers parts claim.
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Ensure service level meets commitment to customer.
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Optimize location of centers to meet customer needs.
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Consolidation and merging of W/H/S locations.
Qualifications
REQUIRED
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3+ year experience in a services operations support role.
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Experience with logistics and inventory management, including identifying and implementing best practices.
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International shipping experience required.
PREFERRED
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Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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Experience developing specific goals and plans to prioritize, organize, and accomplish work.
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Experience managing and maintaining positive external business relationships.
SKILLS
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Excellent communication skills.
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Must be able to work in a fast-paced environment with dynamic priorities and demands.
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Demonstrated ability to provide excellent customer service for both internal and external customers.
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Highly motivated to meet personal, team, and corporate goals.
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Experience with ERP (SAP/Oracle) systems.
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Understanding of basic budget development and monitoring.
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Understanding of incoterms, HTS, DG, export/import requirements
ABOUT WESTERN DIGITAL
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.