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Customer Data Management Lead

Location: San Jose, CA, United States 
Req ID: JR-0000028166

Description

Western Digital’s future will have business processes that are integrated across our 3 legacy companies; Western Digital, HGST and SanDisk; plus, our new cloud acquisitions. This future will result in one of the world’s largest integrations.

If you are experienced with large integration of customer data, consider our CDM Lead role. Our Enterprise MDM team seeks a tenured Customer Data Management (CDM) professional to focus on data and business integration activities around customer data. You’ll work with the MDM director to build a sustainable solution.  Use your considerable experience to build bridges while standing your ground on architectural best practices.


Ideal candidates will have following experience:

  • Seasoned Customer Data Master (CDM) specialist. 
  • Strategic and tactical view on CDM.
  • Stress importance of business value and quick and scalable delivery. Strong foundational architecture.
  • Take strategic view when required, but can lead team on details on CDH/TCA architecture
  • Familiar with Analytical MDM challenges around customer data and EDW.
  • Familiar with challenges in Customer Data integration across mergers and acquisitions
  • Implemented Oracle CDH from ground up and are eager to lead IT and business on new implementation.
  • Implementation best practices in High-tech industry
Essential Skills:
  • Expertise in Oracle TCA
  • Must have implemented Oracle CDH multiple times.
  • Must be well versed with external Customer firmographics vendors such as DnB
  • General knowledge of related Oracle modules such as Order Management.
  • Understanding of Data architecture and enterprise data modelling
  • Understanding of Data architecture and enterprise data modelling
  • Sharp technological acumen with logical reasoning skills
  • Has excellent time management skills: Prioritization and execution with minimal supervision
  • Must be flexible and is not afraid of venturing into new territories
  • Passionate collaborator who seeks win/win relationships while adhering to core corporate values
  • Strong business interaction and executive presentation skills.
  • Able lead technical and functional team

Education and Years of Experience:

  • Minimum of BS degree in related field or comparable experience.
  • Minimum of 12 years of related experience.
  • Minimum of 1.5 years as a team manager


Preferred Skills:
  • Has best practices on TCA architecture
  • Has implemented Oracle CDH ground-up as an Architect.
  • Understanding of Oracle EDQ, FDQ and other related Oracle/non-Oracle data quality tools.
  • Understanding of ancillary systems like Marketing Automation and Sales Force Management.
  • MDM solution implementations and operational support in at least one or more: hub, registry, custom… from design to deployment and sustain
  • Presentation and communication skills to engage end users, management, and executives as required.
Nice-to-have:
  • Oracle Cloud CDH experience
  • Product Data Hub understanding
  • Agile project life cycle
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