Supervise a group of subordinate staff responsible for technical support and perform technical support work of extraordinary difficulty and complexity; maintain knowledge base system, content, and lifecycle process.Supervises and coordinates activities of 24x7 IT Manufacturing Apps Support personnel. Assists end users in resolving manufacturing application issues by fielding telephone calls, email communication and ticketing system, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures IT Manufacturing Apps Support personnel adhere to these procedures. Trains, coaches and mentors IT Manufacturing Apps Support personnel. Relies on extensive knowledge and professional discretion to achieve goals. Manages others and has full authority for personnel actions. Coordinate with senior management and IT personnel to address issues related to existing and new IT technologies.
Western Digital, HGST, and SanDisk offers a highly competitive compensation package and great benefits. The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.