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Rebates Operations Manager

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Location: San Jose, CA, United States 
Req ID: JR-0000027774


Key Deliverables:


Drive process improvement and alignment across all aspects of WD rebates and claims settlements, as we integrate and harmonize rebate programs across all WD subsidiaries.

Serve as business lead for transformation of WD’s roadmap of tools and solutions to manage POS/Inventory reporting and validation across all global partners

Develop business process solutions for the transformation associated with enterprise-wide ERP implementation

Ensure effective execution of all downstream rebate settlements, meeting internal controls requirements and external customer satisfaction

Troubleshoot issues and manage operational escalations related to rebate settlement

Set business metrics and goals for WDC’s shared service team related to rebate settlement

Support financial close process and revenue reserves related to rebates


Support critical projects such as:

  • Support WD’s initiatives to consolidate and rationalize global distribution partner population
  • Drive the roll out of EDI requirements for POS/Inventory submissions by WD’s global partners, coordinating across internal stakeholders and external distributors
  • Lead business process definitions in support of pilot programs for fulfillment & regional distribution structures.
  • Provide rebates leadership for enterprise-wide pricing tools implementations
  • Streamline rebate settlement process to prioritize operational efficiency and controls
  • Drive reporting enhancements to support revenue reserves
  • Partner with physical audit team to focus initiatives in critical areas


Bachelor’s degree required; MBA desirable

Project management skills:  Ability to manage and drive projects to completion, managing stakeholder expectations and timelines

Knowledge of computing hardware distribution channel dynamics

Bias for action and tolerance for ambiguity

Leadership and strong business partnering across supply chain, pricing & sales-related organizations

Systems aptitude, with knowledge of Zyme and Oracle

Experience managing cross functional teams

Basic awareness of accounting principles