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Technologist, Quality Assurance Engineering Job

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Location: Milpitas, CA, United States 
Req ID: 36408

Western Digital

We deliver the possibilities of data. YOU define what's possible.

  • As a member of the Enterprise SSD CQE organization, serve as the quality focal point for the WD FQE organization for sustaining eSSD product quality and reliability issues, with a focus on a specified set of customers
  • Drive FQE-identified and product sustaining issues through WD's FA, factory and engineering teams to root cause and corrective action to meet customer requirements
  • Monitor customer integration and field quality metrics, and coordinate and drive customer integration DPPM/LRR/VLRR and field AFR improvement plans
  • Notify FQE's of factory initiated Stop-Ship/Stop-Build events, and notify WD factories of customer-initiated Stop-Ship/Stop Build events, manage stop-ships/stop in feeds through the immediate involvement of WD's Quality and Operations organizations, and ensure criteria for release of customer-initiated stop-ships is understood and communicated throughout WD
  • Prepare customer 8D and sustaining quality reports
  • Manage customer factory audits of WD's factories and contract manufacturers


- Knowledge of basic quality metrics such as DPPM, LRR, VLRR, ARR, AFR

- Knowledge of reliability and Weibull analysis

- Background in SSD storage devices and/or NAND Flash memory devices required

- Excellent verbal and written communication skills

- Enterprise customer support experience desired

At the forefront of flash memory storage, industry-leading SanDisk-branded integrated and embedded solutions deliver the possibilities of data for data centers and mobile devices, enabling fast and reliable data access. SanDisk, WD, HGST and G-Technology brands position Western Digital as the world's largest data storage company and flash memory leader.

Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.

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