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Technician 3, Quality Assurance (Indirect)

Location: Sarawak Region, 13, Malaysia 
Req ID: JR-0000027979


Media Support Technician

Location: Sarawak

Req Id: JR-0000027979

We’re looking for a dynamic Media Support Technician with a passion to innovate and help shape the future of data.


  • Support the engineer in any customer request information related to shipment, on hold, lot history tracking, and so forth.

  • Maintain integrity of Customer incident log data.

  • Calculate DPPM for HDD incident. 

  • Update Quality & Finance Key Performance Indicator (KPI) chart plotting on weekly basis.

  • Update Quality Incident Tracker whenever necessary or when there’s new customer complaint/feedback.

  • Retrieve sample and deliver to respective team for FA.

  • Prepare data analysis for any defects feedback by customer.

  •  Conduct QA line audit in ensuring effectiveness of CAPA from customer report.

  • Prepare One Point Lesson (OPL) for Customer Complaints/ Feedback.

  • Furbish Notice board with latest Customer data.

  • Quality related activities.



  • Candidate must possess Diploma in any relevant engineering

  • Good in written and spoken of Bahasa Malaysia and English

  • Good proficiency in Excel, Power Point & Word.

  • Must have sense of responsibility and able to work under minimum supervision


Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.